Terms and Conditions for Man With A Van Kingstonuponthames

These Terms and Conditions set out the basis on which Man With A Van Kingstonuponthames provides removal, transport, delivery, collection, and related assistance services to customers in the United Kingdom. By making a booking, confirming a quotation, or accepting a service, the customer agrees to these terms in full. They are designed to create a clear, fair, and practical agreement for both parties and to explain how bookings, payments, cancellations, liability, waste handling, and legal responsibilities are managed.

For the purpose of these terms, “we,” “us,” and “our” refer to the service provider operating under the Man With A Van Kingston upon Thames brand, and “you” or “the customer” refers to the person, business, or organisation purchasing the service. These terms apply to all standard and bespoke jobs, including single-item moves, small removals, student moves, furniture transport, office transport, and light haulage, unless a separate written agreement states otherwise.

All services are subject to availability, vehicle access, route suitability, lawful instruction, and safe operating conditions. We reserve the right to refuse or postpone any job that cannot be completed safely, legally, or within the agreed scope. Acceptance of a booking does not guarantee the transport of items that are unlawful, hazardous, excessively heavy, improperly packaged, or not disclosed at the time of booking.

Booking Process

Bookings are normally made after the customer provides accurate details of the items, collection and delivery locations, preferred dates, access conditions, and any special handling needs. A quotation may be based on hourly rates, fixed pricing, distance, or a combination of factors. Any quotation is given on the assumption that the information supplied is complete and correct. If the actual work differs materially from the information provided, we may revise the price, timing, vehicle requirement, or labour allocation accordingly.

When a booking is requested, we may issue a provisional confirmation pending receipt of additional information or payment of a deposit. A booking becomes binding only when we have accepted it in writing, by message, email, booking form confirmation, or equivalent record, and when any required deposit or advance payment has been received. Customers are responsible for ensuring that all booking details are checked carefully, including dates, times, addresses, access restrictions, parking limitations, floor levels, and item descriptions.

If the customer changes the inventory, address, route, or timing after confirmation, we may treat this as a variation to the original contract. This may lead to an adjustment in price, a revised arrival window, or a requirement to reschedule. We will always try to accommodate reasonable changes where possible, but we are not obliged to do so if the changes create additional cost, delay, risk, or operational difficulty. Any estimate is valid only for the agreed job description and conditions.

Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the service on the day of the move or collection. We may require a deposit to secure the booking, especially for larger jobs, weekend work, same-day requests, or scheduled appointments involving vehicle allocation. The deposit, where applicable, is non-refundable except where we cancel the service without lawful reason.

We accept payment by the methods advised at the point of booking. Any bank charges, failed payment fees, chargeback fees, or collection costs caused by the customer’s payment failure may be added to the amount due. If payment is not made when due, we may withhold delivery, retain items subject to any lawful lien, pause work, or recover costs incurred as a result of non-payment. Interest and reasonable recovery costs may also be claimed where permitted by law.

All prices, whether hourly or fixed, are based on the details supplied and the assumptions stated in the quotation. Unless expressly included, prices do not cover parking fines, tolls, congestion charges, permits, waiting caused by the customer, extra labour requested on the day, dismantling, reassembly, packing materials, or disposal charges. If the job takes longer than anticipated due to customer-related delays or undisclosed complications, additional charges may apply. We will explain any such charge as soon as reasonably practicable.

Cancellations and Rescheduling

Customers may cancel or reschedule bookings, but the amount refundable, if any, depends on the notice given and any costs already incurred. If adequate notice is provided, we may offer a full or partial refund of the deposit, or transfer it to a new date at our discretion. If cancellation occurs at short notice, after the vehicle has been allocated, staff have been scheduled, or travel has begun, a cancellation fee may apply to cover lost time and expenses.

Where a customer is not present at the agreed time, cannot provide access, or fails to make the goods available, we may treat this as a late cancellation or failed attendance. In such cases, a call-out fee, waiting charge, or full service charge may be payable depending on the circumstances. We may also cancel or suspend a booking if continuing would be unsafe, unlawful, or impossible due to weather, traffic disruption, access issues, or missing information.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, legal restrictions, or other events outside our reasonable control, we will notify the customer as soon as reasonably possible and offer an alternative date or refund for any prepaid amount that relates to the affected service. We are not liable for indirect losses arising from such changes, provided we have acted reasonably and in good faith.

Liability and Customer Responsibilities

Our team will take reasonable care when loading, transporting, unloading, and handling goods. However, the customer remains responsible for declaring fragile items, high-value goods, hidden defects, poor packaging, structural weaknesses, and any special handling requirements. Unless we have agreed otherwise in writing, we do not guarantee the safe carriage of items that are inadequately packed, already damaged, or not suitable for transport in the condition presented.

To the fullest extent permitted by law, we are not responsible for loss or damage caused by inaccurate information, unsuitable access, inadequate packaging, or items that the customer has asked us to move despite our reasonable warning. We are also not liable for pre-existing damage, minor scuffs, cosmetic marks, or losses arising from the inherent nature of the goods. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If our liability is established, our responsibility will normally be limited to the direct loss proved by the customer and, unless a higher level of liability has been agreed in writing, may be capped at the amount paid for the service concerned. We do not accept liability for indirect or consequential losses such as missed appointments, loss of profit, loss of business, emotional distress, or temporary inconvenience, except where this exclusion is not permitted by law. Customers are encouraged to arrange appropriate insurance for goods of particular value.

The customer must ensure that all items are prepared for transport, and that access routes are clear and suitable. This includes arranging parking where necessary, removing obstacles, protecting floors where appropriate, and making sure any property restrictions or building rules are disclosed in advance. If the customer asks us to proceed despite an obvious risk, we may refuse the task or accept it only at the customer’s sole risk, provided this is lawful and reasonable.

Waste Regulations and Disposal

Where our service includes removal, clearance, or disposal of unwanted items, all waste will be handled in accordance with applicable UK waste legislation and environmental requirements. We will not knowingly collect or dispose of prohibited, hazardous, or unsafe waste unless we are specifically licensed and permitted to do so. The customer must accurately describe any waste items in advance, including whether they contain batteries, liquids, chemicals, electrical components, sharp objects, or contaminated materials.

The customer confirms that they have the legal right to dispose of the items handed over for disposal and that the waste has not been stolen, fly-tipped, or unlawfully abandoned. If an item is presented as waste, we will treat it as such and may transfer it to an approved facility or authorised disposal route. We may refuse any item that we reasonably believe cannot be disposed of lawfully, safely, or within our operational permissions. If a customer misdeclares waste, any resulting fines, costs, investigations, or losses may be charged to the customer.

We reserve the right to request additional information about the origin and composition of waste items before acceptance. Any waste transfer documentation, where required, must be completed truthfully and in line with legal requirements. Customers should not mix general waste with regulated waste unless this has been agreed and is lawful. We may also refuse overfilled bags, leaking containers, or items presenting a contamination or health and safety risk. Illegal disposal requests will not be accepted under any circumstances.

Delays, Access, and Waiting Time

We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, road closures, weather, parking availability, loading conditions, or earlier jobs overrunning. If there is a delay, we will endeavour to keep the customer informed. Where delay is caused by the customer, including incomplete packing, absent keys, restricted access, or unprepared items, waiting time may be charged at the applicable rate. Repeated or prolonged delay may result in cancellation or rescheduling.

If access to the collection or delivery point is not possible with the allocated vehicle, or if stairs, lifts, narrow entrances, or parking restrictions create an issue not disclosed beforehand, we may need to change the plan, use additional labour, or arrange a different vehicle. Additional charges may apply where these changes are necessary. Any such cost will be communicated where reasonably possible before work continues. We will not be responsible for delays caused by circumstances outside our control.

Termination and Suspension

We may suspend or terminate a service immediately if the customer breaches these terms, behaves abusively, refuses to pay, provides false information, or creates an unsafe or unlawful working environment. In such circumstances, we may retain the right to payment for work already completed and any costs incurred. If we terminate the service for the customer’s default, we are not responsible for any resulting inconvenience or delay, provided our action is reasonable and lawful.

Either party may end a booking by giving notice in accordance with the cancellation rules set out above. Termination does not affect any rights or obligations that have already accrued, including payment duties, indemnities, liability limitations, or waste compliance obligations. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing a right will amount to a waiver of that right.

General Provisions

These terms constitute the entire agreement between the customer and Man With A Van Kingstonuponthames in relation to the relevant service, unless varied in writing. Any quote, message, or communication that conflicts with these terms will only take effect if confirmed by us in writing. The customer may not assign or transfer the benefit of the agreement without our consent. We may assign our rights or obligations where necessary for business, legal, or operational reasons.

These terms should be read together with any quotation, booking confirmation, or written service specification issued for the relevant job. In the event of conflict, the written service-specific terms will apply only to the extent they do not contradict mandatory legal rights. Our decision on operational matters, including vehicle allocation, staffing, and method of loading, will be final provided it is reasonable and consistent with the booking details.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings in another competent UK jurisdiction. Nothing in these terms affects statutory rights that cannot be excluded or restricted.

By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these terms. The service is intended to be practical, transparent, and lawful, with responsibilities shared clearly between the customer and the provider. If any question arises about the interpretation of these terms, the meaning most consistent with UK law and fair commercial practice will apply. Man With A Van Kingston upon Thames may update these terms from time to time, and the version in force at the time of booking will apply to that service.